Appliance repair questions answered

Share the appliance type, brand, model if available, problem symptoms and your area or location.

Washing machines, fridges, microwaves, ovens and ACs, at your home.

Kathmandu, Lalitpur, Bhaktapur and Kirtipur. Call to fix a visit time for your area.

No. Kathmandu Repair Services is an independent repair company, not part of any manufacturer.

Machines that will not start, spin or drain, door-lock faults, leaks, error codes, heavy shaking and loud drum or bearing noise. Tell us the brand and what the machine is doing when you call.

Yes. We repair most Samsung and LG washing machine models, along with Whirlpool, Bosch, Haier, IFB and other brands. We are an independent repair service, not the manufacturer's service center.

No. A technician comes to your home in Kathmandu Valley. Call first so we can confirm a visit time for your area.

If you live in Kathmandu, Lalitpur or Bhaktapur, yes. We come to your home, so it does not matter which area you are in. Call and tell us your tole or nearest landmark.

Switch it off at the wall and do not force the door. On a front-load machine, the water can usually be let out through the small filter flap at the bottom front, so keep a tray and towels ready. Then call us. A blocked filter or a failed drain pump is the most common cause.

Usually, if the drum, tub and motor are sound. Drain pumps, door locks, belts, inlet valves and capacitors are inexpensive to replace. If a repair would cost close to a new machine, the technician will tell you before doing the work.

Often, yes. Voltage problems commonly damage the control board, the inlet valve coil or the motor capacitor. A technician tests these at your home. A stabilizer or surge protector helps prevent it happening again.

Usually, yes. A fridge that stops cooling is often a fan, thermostat, gas or compressor problem. A technician checks it at your home and tells you what is wrong.

Yes. We work on single-door, double-door, side-by-side and inverter refrigerators from Samsung, LG, Whirlpool, Haier, Godrej and other brands.

Often, yes. A microwave that runs without heating usually has a magnetron, diode, capacitor or fuse problem. Call with the brand and model so we can advise before the visit.

No. Stop using it and unplug it. Sparking can come from a damaged waveguide cover or metal inside. Call us to have it checked.

Ovens that do not heat, heat unevenly, lose power, run at the wrong temperature, or have a door, display or control problem.

Yes. Microwave ovens, including convection and grill microwaves, are covered on our microwave repair page. Call the same number for both.

Yes. OTG (oven, toaster, grill) units usually fail because of a heating element, thermostat, timer or power cord, and these are generally repairable at home.

No. Stop using it and unplug it. Tripping usually points to a shorted heating element or damaged wiring. A technician should check it before it is used again.

We come to homes across Kathmandu, Lalitpur and Bhaktapur, so you don't need to carry the oven anywhere. Call and tell us your area.

Call and tell us the model first. We will tell you on the phone whether we can take the job.

ACs that are not cooling, have weak airflow, leak water, make loud noise, or have a power or remote problem.

The most common causes are very dirty filters and coils, a refrigerant gas leak, a failed outdoor fan or capacitor, or a compressor that is not starting. A technician checks these at your home and tells you what is wrong before any work.

Usually the drain pipe from the indoor unit is blocked or not sloping downward, or the coil has iced up because the filter is dirty or the gas is low. Switch the AC off, wipe the water up, and call us.

Tell us what you need when you call, with the AC brand, type and tonnage, and we will confirm on the phone whether we can do it and how the visit works.

Yes. Inverter ACs from Samsung, LG, Gree, Daikin, CG and other brands are checked the same way. They often show an error code, so read us the code on the phone.

Before the hot months start, around February and March. Kathmandu ACs sit unused all winter, so filters gather dust and small faults only show up on the first hot day, when technicians are busiest.

We come to homes and offices across Kathmandu, Lalitpur and Bhaktapur. Call and tell us your area and the AC type.

Washing machines, fridges, microwaves, ovens, ACs, dishwashers and dryers. Call with the appliance, brand and problem and we will confirm on the phone.